We’re here to help. Explore support resources for the relevant products below.
Dietitian Verified
Our dietitian team has thoroughly reviewed and verified the menu, ingredients, and allergen information. However, we have not confirmed processes related to cross-contact or food preparation. If you have a food allergy, it’s essential to always notify the venue.
Dietitian Screened
Our dietitian team has conducted a comprehensive screening of the menu! We’ve assessed the restaurant’s offerings using all publicly available information. However, we have not collaborated directly with the restaurants to confirm these details. Please note that ingredient and recipe information may be incomplete, and in these cases, our dietitians have relied on generic recipes and common food ingredients. For individuals with food allergies, we recommend referring to our “dietitian verified” listings, as these provide a higher level of accuracy compared to Dietitian Screened locations.
Our dietitian team gets this ingredient information either by working directly with the venue to confirm or from the venue’s publicly available and comprehensive ingredients list.
Yes, we currently offer over 150 allergens and diets to choose from. However, we will be adding a number of additional allergens, medical diets, and lifestyle diets in the coming months. You can submit any missing ingredients, allergens, or diets through the app for our dietitian team to review. Alternatively, feel free to send us an email with your suggestions at info@getfoodini.
In the United States, we have just launched in LA (December 2024) but will be quickly expanding throughout the country over the coming months. Please reach out if you’d like us to expedite your city next! In Australia, we already cover every major city and the biggest regions with close to 10,000 restaurants on the platform. As we continue to grow this number, we’re always keen for tips from the Foodini Family. You can submit your favourite dietary-friendly venues directly via the app (> Settings) or by sending us an email at info@getfoodini.com.
We currently link to the food delivery service that a restaurant has nominated, and you need to place your order with the food delivery service independently of Foodini’s menu. However, we are working with the leading food delivery brands to integrate Foodini’s custom dietary menu more seamlessly, making it even easier for you to order the right food!
Most definitely. Our community relies on its members to provide honest feedback on restaurants and businesses so that they can make an informed decision about whether a restaurant is suitable for them.
No – Foodini has a great range of partners, including restaurants, hotels, cafés, bars, events, and packaged goods companies. We will continue to expand so that we can provide our service everywhere you interact with food.
Foodini’s personalised menus help identify the ingredients in menu items and match them to the dietary profile you have created. While Foodini makes its best efforts to ensure the accuracy of the information on the platform, because we do not prepare the food, we cannot provide any guarantees. All content on the platform relating to food items, ingredients, allergens, and the preparation of food items is provided solely by the relevant venues or using the venue’s comprehensive ingredient and menu information publicly available online (for verified venues) or based on publicly available information which may be incomplete (for screened venues). Foodini does not guarantee the accuracy or completeness of such information. Please ensure you inform the venue if you have a food allergy or are concerned about cross-contact.
If you have an allergy or are at risk of anaphylaxis, you must always inform the venue of your allergy. We recommend asking the venue if they are able to safely cater to you based on your personal situation.
Yes! You can have multiple dietary profiles for your family/friends or just for yourself if you want to try to avoid different foods at different times.
A matched item means that it contains ingredients that make it suitable to eat based on the specific dietary profile that is searched.
This means that the item can be modified by the restaurant to make it suitable for your dietary profile. Click into the item to see further details on what ingredients can be substituted to make it suitable.
This means that the item is not suitable for your dietary profile and that you should avoid it. If you select the item, we will show you the specific ingredient(s) that makes it unsuitable for your dietary profile.
Yes, our team of dietitians will be available to support your business as required.
Foodini will support your business on an ongoing basis by providing you with ongoing access to our registered dietitian as required, ongoing social and email marketing promotion, access to special offers and discounts through our partners, and access to our amazing community of influencers and business partners as required.
No, all you need to do is send us your menu and ingredients list! We then onboard your menu to our portal and send you the login details for your review.
No, in fact, it’s simple! All we need from you is your menu and ingredients list – our registered dietitian does the rest!
Foodini will drive more customers to your business, save you time dealing with allergy-related queries, and promote your business through our various marketing channels.
Email erica@getfoodini.com
All of our Partners agree to the terms of our Partner Agreement, which outlines the terms of our relationship.
